Services

The technology involved with the transmission and storage of information, especially the development, installation, implementation, and management of computer systems within companies, universities, and other organizations.

Implementation

Delivering excellence in implementations across verticals, CIS is an obvious choice as a capable SAP implementation partner. CIS’s robust implementation methodologies comprising of accelerators, templates and toolkits reduce risk during the implementation project. The accelerators are based on generally accepted best practices. Templates are used for process mapping and documentation. Toolkits address the organizational change management needs, data migration, testing and training. All these are readily available in its delivery repository.

CIS’s participation in SAP’s Active Quality Management program ensures all project phase pass through quality gates and the project is lesser prone to risks, issues, scope creeps, change management challenges, etc. CIS is a Quality certified partner and ensures all its projects and implementations are always driven with ever-improved quality consciousness.

Enhancements

CIS’s strength lies in understanding complex business processes, functionalities offered by SAP’s suite of products, the labyrinth of data existing with the customer. Together with this, the ability to enhance such existing combination with more functionality suited for the customer and their industry is a niche service provided by CIS.

Partnering with customers to improve their business performance using SAP’s advanced offerings, CIS offers enhancement and development services which empower customers to hold an edge over the competition. Such enhancements are always done keeping the business needs of the customer in mind with detailed impact analysis and an overall grasp of the futuristic goals of the management.

Application Management

CIS’s Application Management team understands the dependability which an organization has on its critical business applications. Once SAP is implemented, CIS is here to provide complete on-going support in the RUN phase of the implementation to ensure customers not only sustain themselves on SAP but also use it to its complete business advantage and AMS engagements tailored to suit every customer’s business need.

CIS has a dedicated 24x7 AMS organization with help desk, infrastructure and facilities to respond and resolve customer problems. A high level of engagement, robust process framework and in-depth domain knowledge ensure consistency and utmost satisfaction to customers.

Professional Services

The CIS professional services SAP consists of CIS Professional Services, partner firms, and large system integrators. This group of highly trained and experienced resources collaborates across the SAP in order to consistently and successfully deploy CIS to all customers.

To facilitate collaboration, CIS provides: A proven deployment methodology as the required framework for all CIS deployments; A shared library of deployment tools and templates; Standardized Delivery Assurance checkpoints for all CIS deployments; Knowledge groups sessions conducted to troubleshoot issues and share information; Integrated Update training on new features and functionality given by SAP.

Training & Education

CIS is dedicated to providing training and education that is relevant, comprehensive, timely and cost-effective, by delivering training and education that prepares your organization and your workforce to successfully deploy and use SAP products.

With CIS Training and Education, you can: Successfully plan for your SAP deployment; Take advantage of flexible training and education options including classroom and virtual options; Ensure a successful rollout of SAP to managers and end users with pre-packaged roll-out kits.

Upgrade, Migration & Enterprise Services

CIS enables customers to unleash potential of latest SAP product improvements with its upgrade projects to help enhance business performance. Upgrade and migration projects require high degree of technical skill and expertise. CIS has the capability due to its unique experience and expertise in upgrades and migrations.

Planning on implementing SAP in a large company and need a level of support that can meet your needs? CIS delivers enterprise-level support that goes above and beyond SAP's enterprise support program to mitigate risk and protect your investment. We include Enterprise Support in the agreement for all our enterprise-level clients.

Functional Services

CIS also gives you somewhere to turn with functional questions and issues related to your SAP systems. Our expert consultants can configure your new capabilities and resolve your business issues through flexible support programs. We can also deliver the training you need to bring your employees up to speed with SAP.

Ad Hoc and Extended Support. If you've built a solid internal support structure but still need occasional backup, CIS's ad hoc and extended support offerings may be the right choice for you. We can provide functional and technical support services that augment your IT team's core skills and extend the range of your services.

Technical Services

We can provide full support for your routine system administration needs, including those related to SAP Basis. Whether you need spot support or full management of your SAP IT infrastructure, we can customize a package to fit your needs.

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